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Payment Details
•EHE Clinic is supported by a dedicated professional account and tax office, enabling us to efficiently manage all financial matters. This allows the doctor to focus exclusively on delivering exceptional treatments. If you have questions regarding payments, insurance, or any financial concerns, please don't hesitate to connect with us via email at customerservice@ehecenter.com.
•For your convenience and a seamless treatment journey, we provide a range of payment options at our clinic. These options encompass Visa, Mastercard, debit cards, checks, cash, Flexible Savings Accounts (FSA), and Health Savings Accounts (HSA). In cases where your insurance covers acupuncture services, we supply detailed receipts containing codes that can aid potential reimbursements. Many of our patients have successfully secured reimbursements from their insurance providers by utilizing these receipts.
•It's important to note that individual Herbal Formulas and other materials will be invoiced separately if they are not part of your designated treatment plan. Personalized care is crucial due to the uniqueness of each individual's health needs, ensuring optimal outcomes.
•All treatment plans necessitate upfront payment. Our experience has shown that commitment significantly influences the success of the treatment process. By making this commitment, you dedicate both your time and energy to your health, signaling the body to prepare for healing. This approach often results in positive outcomes. Furthermore, your commitment empowers us to devise a comprehensive plan and offer support at every step of your healing journey. Moreover, paying upfront also streamlines administrative processes and payment procedures, saving time and energy for all parties involved.
***For switch plans: A $200 paperwork fee will be applied to any changes made to health plans within the comprehensive program. This fee will be incurred if a participant decides to transition from a shorter-term health plan to a longer-term one, or vice versa, within the program. The fee is intended to cover administrative and doctor costs associated with rescheduling, replanning, and paperwork required for such changes.
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Feel free to reach out to our account manager for any inquiries related to payments. We sincerely appreciate your understanding and cooperation with our payment policy. Together, we can collaboratively strive for the most favorable health outcomes. Thank you for entrusting us with your well-being; we eagerly anticipate joining you on your path to healing.
Cancellation and Rescheduling Policy
Your appointment time is reserved exclusively for you. To ensure efficient scheduling and accommodate other patients, we kindly request a minimum of 48 hours' prior notice for any cancellations or changes to your appointment. Missed appointments or late cancellations may be considered as one session.
Refund Policy
We understand that sometimes situations change, and you may need to consider a refund for your sessions. While we aim to provide the best care and support, we also want you to be aware of our refund policy, which is designed to account for the resources and effort invested in your treatment plan.
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For TCM Session Packages: If you find it necessary to discontinue your treatment plan after it has commenced, we will apply a processing fee of 8%. This fee helps cover the administrative work, paperwork, and resources dedicated to your care throughout the various stages of your treatment.
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For Comprehensive Whole Person Health Plans: We believe in offering comprehensive care tailored to your unique needs. However, should you choose to cancel, we will implement the following refund policy: A 20% deduction will be applied to account for the planning and preparation invested, encompassing the time, energy, research, and resources dedicated to developing your treatment plan. This deduction also includes the acquisition of tools, materials, and lesson costs, and more involved in your care.
Additionally, any remaining cost will be prorated based on the sessions and herbs that have been utilized, ensuring a fair and transparent refund calculation.
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Please note that any payments not used within a period of 3 years from the date of purchase will expire and become non-refundable.
We understand the importance of your decision, and we want to ensure that our refund policy is clear and reasonable while considering the resources and dedication we've committed to your health and well-being. Please don't hesitate to reach out to us for any further clarification or assistance. Your satisfaction and understanding are important to us.
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